We want you to be completely satisfied with your purchase. This section outlines our guidelines for returns and exchanges to ensure a hassle-free experience for our valued customers. Please review this policy carefully.

1. Eligible Items:

• Due to the nature of our products, we cannot accept any returns once the box is opened. The item must be resellable, unused and in the same condition that you received it. We accept returns and exchanges for items that are in new, unused, and unaltered condition, with all original tags and packaging intact.

2. Timeframe:

• You may request a return or exchange within 15 days from the date of purchase. After this period, returns and exchanges may not be accepted.

3. Receipt or Proof of Purchase:

• A valid receipt or proof of purchase is required for all returns and exchanges. Please keep your receipt as evidence of your purchase.

4. Return Shipping:

• The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.

5. Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact our customer support team immediately. We will provide instructions for return shipping, and a replacement or refund will be processed promptly.

6. Refunds:

• Refunds will be issued to the original payment method used for the purchase. Please allow 7-14 business days for the refund to appear in your account after the return is processed.

7. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Additional charges may apply for price differences and/or shipping.

8. Non-Returnable Items:

• The following items are not eligible for return or exchange:

  • Personalized or customized items

  • Gift cards

9. Restocking Fees:

• We reserve the right to charge a restocking fee for items returned in a condition that prevents them from being resold as new.

10. International Returns and Exchanges:

• International returns and exchanges may be subject to additional shipping fees and customs charges. Please contact us for instructions and information on international returns.

11. Final Sale Items:

• Some items may be marked as "Final Sale," indicating they are not eligible for return or exchange. Please review product descriptions carefully before purchasing.

12. Contact Us:

• If you have any questions or wish to initiate a return or exchange, please contact us.

 

Thank you for visiting The Walnut Street. We appreciate your business and are dedicated to providing you with high-quality products and exceptional customer service.